Privacy Policy

1. What we collect

• From you directly: your name, business name, email, phone number, and the answers you give in our questionnaire or on calls.
• When you book a call: the details you enter in our booking calendar.
• When we set up and manage Command Centre for you: with your permission, we access the business accounts you connect (for example Google Workspace, Claude, Zapier, your CRM and payment platform). These may contain personal information about your customers, such as names, emails, messages and payment records.
• From our website: basic technical data such as browser type and pages visited, if analytics are enabled.

2. Why we collect it

• To respond to enquiries and book calls.
• To assess whether Command Centre suits your business.
• To set up, run, support and improve the service you have engaged us for.
• To invoice you and keep business records.
• To meet our legal obligations.

3. Your customers' information

When you connect your accounts, the data stays in your own accounts. We access it only to provide the service you have asked for. You remain responsible for having the right to use your customers' information and for your own privacy obligations. We do not sell, rent or use your customers' information for any other purpose.

4. Third-party services

Command Centre runs on third-party platforms, including Google (Workspace, Sheets, AppSheet), Anthropic (Claude), Zapier and the CRM or payment tools you choose. Those providers process data under their own terms and privacy policies, and some store data outside Australia. By using the service, you acknowledge this.

5. Disclosure

We only share personal information:

• with the service providers needed to deliver the service;
• where you consent; or
• where required or authorised by law.

6. Security

We use reasonable steps to protect personal information, including:

• working inside your own accounts rather than copying data out;
• never asking for or storing your passwords; and
• limiting access to what the service needs.

No system is completely secure.

7. Access and correction

You can ask to access or correct the personal information we hold about you by emailing leith@gongscape.com.au. We will respond within a reasonable time.

8. Marketing

We will only send marketing emails if you have agreed to receive them. You can unsubscribe at any time.

9. Complaints

If you have a privacy concern, email leith@gongscape.com.au and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

10. Changes

We may update this policy. The current version will always be on our website.